Terms & conditions

Website use and authority

You may use our public website to learn about our work and discuss services. If you act for a business, only submit information or instructions you are authorized to share. You must not use the website or portal for unlawful activity, impersonation, spam, malicious software, disruption, or attempts to access another client’s materials or bypass access controls.

Inquiries, proposals, and service agreements

Submitting a form, requesting a call, or signing into the portal does not by itself purchase services, accept a proposal, or authorize advertising spend. A portal proposal is provided for review unless it has been separately accepted through the agreed process.

Before paid work begins, the applicable proposal or service agreement should identify the deliverables, fees, currency, taxes, timing, approvals, responsibilities, and any advertising or third-party costs. That agreement controls project-specific matters if it conflicts with these website terms. Changes to these pages do not unilaterally change an existing project agreement.

Prices, payment, and cancellation

Public starting prices and package comparisons are introductory information, not a quote for every project. A client-specific proposal may describe a different scope. Advertising budgets and third-party subscriptions are separate from our fees unless expressly included.

Payment schedules, renewal arrangements, cancellation, refunds, and ownership on completion are governed by the applicable service agreement and mandatory law. These website terms do not create an automatic subscription, charge, non-refundable deposit, or cancellation fee.

Portal access and account responsibilities

Portal access is limited to the client workspace we authorize. Keep credentials private, share them only with people authorized for that workspace, and sign out on shared devices. Tell us promptly if credentials are exposed, someone leaves your authorized team, or access needs to be removed. Do not attempt to access another client’s pages, downloads, or media.

We may suspend or withdraw portal access when reasonably necessary to address suspected misuse, protect information, comply with law, or reflect the end of an engagement. Portal availability and access duration are not guaranteed beyond what is agreed for the project. Contact us if you need copies of materials you are entitled to retain.

Client information and confidentiality

Only provide materials, business information, or personal data you have authority to share. Tell us about applicable confidentiality and data-handling restrictions before sending them. Do not submit passwords or payment card information through public forms.

Access to a portal proposal or another party’s materials does not authorize their public distribution. Confidentiality obligations for an engagement are set out in the applicable agreement and law. Our Privacy Policy describes how website inquiries and portal information are handled.

Intellectual property and permitted use

Website content, designs, software, and creative materials belong to VenustAI or their respective owners, except where rights have been expressly transferred or licensed. You may browse, link to, and make reasonable internal reference copies of public material with attribution. Do not republish substantial parts, resell assets, or imply an endorsement without permission.

Client logos, third-party trademarks, and client-supplied materials remain subject to their owners’ rights. You retain your rights in materials you provide; we may use them as needed to assess your request and perform the agreed work. Delivery of a proposal or creative preview does not by itself transfer ownership. Deliverable rights and any third-party licence conditions are addressed in the project agreement.

Case studies, previews, and AI-assisted work

Case studies report results from particular engagements and periods. They do not guarantee another client’s revenue, return on ad spend, rankings, traffic, orders, or other outcomes. Results depend on factors including budget, offer, market conditions, platform rules, implementation, and client decisions.

Interactive previews, example workflows, and creative concepts illustrate potential work; they are not necessarily deployed client systems or included deliverables. AI-assisted images, code, copy, or analysis can contain errors and require review. A technical score, including an AI-readiness score, is not a security certification, legal-compliance certification, or guarantee of search visibility or inclusion in AI answers.

Final approvals, factual checks, usage rights, and the responsibilities for publishing or launching project materials are determined in the agreed scope. A concept should not be treated as an accurate representation of a real product or business without that review.

External platforms and availability

Linked websites, form delivery, advertising networks, AI services, and other external platforms operate under their own terms. We do not control their availability, policies, account decisions, or changes to their products. Any responsibility for choosing, configuring, or supporting a platform is determined by our project agreement.

We work to keep the website and portal useful, but they may contain errors or become temporarily unavailable during maintenance, provider outages, or other interruptions. We may correct public information and update features. Contact team@venust.ai if you find an error or cannot access your workspace.

Website information and legal rights

Public website material is general information, not individualized legal, tax, financial, or security advice. Except for commitments in a service agreement or requirements of applicable law, we do not warrant that general website information will be complete, current, or suitable for every purpose.

Nothing in these terms excludes rights, remedies, warranties, or liability that cannot lawfully be excluded. Liability for paid work is addressed in the relevant service agreement, subject to those mandatory protections.

Applicable law, changes, and questions

These website terms are governed by the laws of Ontario and the applicable federal laws of Canada, subject to mandatory protections and jurisdiction rights that apply to you elsewhere. They do not require arbitration or waive access to a court or regulator where the law provides that right.

The date above identifies the current version. Changes apply prospectively and do not replace notice, consent, or agreement where required by law. For questions about these terms, a proposal, or your account, email team@venust.ai. See our Privacy Policy for information about personal information and browser storage.